DC
Daphne C
1 reviews | Active since Feb 2019
02 Feb 2019, 17:09
Vodacom keep billing me for the old package and I cannot get resolution
My contract had come to an end on 19 Dec 2018 and I went into Vodacom Meyerton to renew but opted for a cheaper package without a new phone. I also paid a R150 admin fee. Since then I have been continuously been billed for the amount from the old package. This is downright *********. Despite spending hours on the phone to the customer support, no-one has been able to assist me. I have just been billed same wrong amount again! I will be escalating to ICASA but wanted to let the public know how pathetic this "service" has been.
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Replies (3)
Vodacom's replyOfficial
03 Feb 2019, 11:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2019, 11:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Feb 2019, 11:50Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Vodacom's reply04 Feb 2019, 11:50
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
DC
Daphne C's updateReviewer Update
15 Feb 2019, 20:14Good day. I had a consultant call me but the problem is still not resolved. I am still being debited for my old contract amount and in addition I have no data or airtime on the 15th of the month. I now have wi-fi and seldom use my phone out so this makes no sense. I urgently need someone to assist me and resolve otherwise I will be taking it further as I show that I have been trying for months to resolve.
DC
Daphne C's update15 Feb 2019, 20:14
Reviewer Update
Good day. I had a consultant call me but the problem is still not resolved. I am still being debited for my old contract amount and in addition I have no data or airtime on the 15th of the month. I now have wi-fi and seldom use my phone out so this makes no sense. I urgently need someone to assist me and resolve otherwise I will be taking it further as I show that I have been trying for months to resolve.