VODACOM KEEN TO GET BUSINESS BUT NOT KEEN TO KEEP TO THEIR OWN PROCEDURES

I did my due diligence by notifying the company that i do not wish to continue with contract upon contract expiration. I wish for 2 numbers to continue on month to month basis and the other 2 device to be stopped. After long communication with customer care explaining I do not PREMATURELY want to cancel the contract she said she can only transfer me to the cancellation department as the contract department has no email address. Without avail no answer at this department.

HOW CAN SUCH AN IMPORTANT DEPARTMENT NOT HAVE AN EMAIL ADDRESS