VODACOM *** SERVICE!

Item: Vodacom
Rating: 1
Author: Jaco R

It just never ending with Vodacom, did an upgrade on my contract and the consultant, Jared Govender decided that he wants to upgrade my DATA line to a 800 min talk time contract and not upgrade the number i asked to be upgraded! Everything needs to be canceld and redone, that was on tuesday already. No one contacts me with any updates i must phone them to find out whats going on, just to hear some lame excuse about their "system"!! THIS WAS NOT MY MISTAKE WHY SHOULD I BE ON THE RECEIVING END OF VODACOMS MESS!!!

Helpful (0)

Replies (4)

Vodacom's replyOfficial

22 Feb 2018, 11:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply22 Feb 2018, 11:11

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Jaco R's updateReviewer Update

01 Mar 2018, 16:08

and im still waiting to get things sorted!! thankfully i cant complain about the service.....cos there isn't any!!

Jaco R's update01 Mar 2018, 16:08

Reviewer Update

and im still waiting to get things sorted!! thankfully i cant complain about the service.....cos there isn't any!!

Vodacom's replyOfficial

02 Mar 2018, 14:17

Good Day

Kindly note that your enquiry has now been completed.

Regards

Vodacom's reply02 Mar 2018, 14:17