Vodacom Kalahari Mall Upington

Vodacom kalahari mall upington. Worste of the worste. Taking advantage of the elderly.

Vodacom kalahari mall upington Consultant : Wilicia

Background: In October 2023 my mom did a upgrade at VODACOM KALAHARI MALL in Upington, when she did the upgrade she took one of the brochures to browse around in at home, in that brochure she saw an WiFi UPS for R49 a month (there was one for R19 per month also, but since we already had one exactly similar we decided to go for the bigger more expensive one)

A Consultant named Estiaan Lourens explained to my mom that she can't add any additional products to her line in the same month that she upgraded, and he explained to her that she must come back a month or so later.

Fast forward to yesterday 4 December 2023, my mom went in to add the ups of R49 per month to her contract.

The consultant named Wilicia gave her the ups of R19 per month and explained to her that it was the one that was previously R49 and that my mom can trust her that THIS IS THE CORRECT PRODUCT. Since my mom is 57, not so up to date with technology and been a customer at vodacom for 23 years, she trusted the consultant WORSTE MISTAKE OF HER LIFE.

When my mom got back to the car I explained to her that this was not the correct UPS.

Wilicia gave my mom the wrong ups, after my mom told her she wanted the one of R49 per month, she assured my poor trusting mother that this is the correct one, when my mother walked back into the store (5 minutes after she had left) she was told that they gave her the wrong one because they did not have the bigger one in stock (so Wilicia gave my mom the wrong ups knowingly, so she can sell something that they do have in stock instead of ordering the correct product for her) Wilicia said she will speak to her manager and get back to my mom, my mom left the ups in vodacom kalahari mall since it was not the product we wanted.

Wilicia phoned my mom back today 5 December 2023 only to tell my mom that she will need to pay the R19 per month even if we don't take the UPS because she won't be able to cancel the add on (the ups is still sealed in its original box, unopened)

My mom will now get the correct ups from vodacom direct since vodacom kalahari mall is ***********, but she will still pay every month for the mistake of one of vodacom's consultants.