1 reviews | Active since Jan 2015
Vodacom just wants to make money
I have been a customer of Vodacom for more than 8 years. But this is the worst service I received in the last two years. I have 100 Mbps LTE internet from Vodacom I get about 50 Mbps on average. That is ok as we are used to false advertising but the fact that I get a 2TB data cap and will never even get close to reaching it is the worst. The internet looks good when you do a speed test but use it to stream or download and you quickly discover how Vodacom is trottling certain protocols. No streaming or downloading program on the internet struggles using Vodacom LTE internet. So if you want a good internet to watch Facebook only pop out an amount of R1050 for a 100Mbps LTE internet line. I have reported this matter many times before and was even told by one person at Vodacom that they don't understand what my problem is as I do have internet and that my fault would not be addressed as I am connected. I wish South Africans could stand together and prevent Vodacom Internet from providing such horrible services
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
