VODACOM JUST WANT MONEY WITHOUT INVOICES AND STATEMENTS????

And still the struggle continues after complaining last month (October)! Empty promises were made regarding fixing my account, and credits that will be passed. None happened, trying to contact them is a struggle keep on referring me to the TOBI ****. I keep on requesting a statement/invoice from last month and this month to see see what's happening and still I don't receive it, just receiving SMS' giving me an amount to pay ??? and this amount is not right. how can it be possible that it is so difficult to receive the invoices/ statements?? You just want money that is not yours. if you can find a competent person working at Vodacom please ask them to click a few buttons and mail me the October and November Invoices and statement.