SC
Scott C

1 reviews | Active since Jul 2019

02 Jul 2019, 12:58

Vodacom just want money but don't give service.

Been with Vodacom for 2 years before this incident. Long story short. After purchasing a contact with Vodacom and it coming up to renewal I decide that I would lower my contact seeing as I have a perfectly good working phone and just needed a sim contact. So I went into the Vodacom Glen store and spoke to the sales consultant. Once I was happy with my plan I confirmed with him that I was only going to pay x amount so there would be no hidden cost or no increases (this is what I will pay for the 24 months) . He rep**** yes you will only pay x amount a month that is it. So I said OK perfect and signed. 3 month go by and I have been paying the correct amount. On the 4th month I noticed a debit order going of for almost double the amount. So I went back to Vodacom and asked why. The consultant then turned to me and said no there is a bolt on and that I have to pay the amount of the contract. So I said but this was not what I agreed on in the first place and secondly why for the first 3 months was my debit orders x amount? This is selling under false pretences and is against the CPA. I then said I want to cancel due to the fact my trust has been broken with Vodacom and that this is not what I wanted. We then phoned the accounts department at Vodacom and was ridley told no I have to either pay the monthly installments or buy the contract out. So I refused to believe that I'll be financially held against my own will when I did not get the service and product I originally wanted and was sold under false pretences. Vodacom could not even say let's see what we can do to assist. They flat out just want your money and have no regard for customer service or satisfaction. Selling under false pretences is against the CPA. If someone from Vodacom HQ could help to resolve this matter it would be appreciated.

0
Replies (3)
Vodacom
Vodacom's reply02 Jul 2019, 14:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 
SC
Scott C's update03 Jul 2019, 07:35
Reviewer Update
An automated response. Wow Vodacom you really know how to deliver bad customer service is this how you treat your clients that you ***** from? Still yet to have any contact from Vodacom regarding this..
SC
Scott C's update03 Jul 2019, 12:40
Reviewer Update
Um.. Yeah no my query hasnt been resolved as your legal team still wants me to pay for your sales staff selling under false pretences and for you double billing. Not really resolved is it. Bunch of *******