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William M

1 reviews | Active since Apr 2014

11 Jul 2024, 08:57

Vodacom just terrible with Fibre activation! 🤬

We app**** for Fibre, 2 weeks ago, then there was a lime release issue, from Zoom fibre, which was resolved. Now Vodacom seems to drag their feet with activation of the line.

0
Replies (5)
Vodacom
Vodacom's reply11 Jul 2024, 10:13
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
WM
William M's update11 Jul 2024, 15:14
Reviewer Update
Terrible in the worst degree, it's 15h13,no response whatsoever, terrible, simply terrible, worst service ever! 🤬
WM
William M's update12 Jul 2024, 15:24
Reviewer Update
I am still not activated, it's terrible, it's seems Vodacom will take another 2 weeks to resolve this whatever the issue is. That ticks me off the most is that they do not even have a plan B to connect me until such time as when the issue is resolved! 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
WM
William M's update12 Jul 2024, 15:27
Reviewer Update
Other thing is, it's useless calling them cos every **** Tom and Harry that answers the phone, just escalate, escalate and escalate fuc#@g tickets, with no real solution! 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
WM
William M's update16 Jul 2024, 09:07
Reviewer Update
It's another new day and I am still not connected, VODACOM IS THE WORST FIBRE ISP EVER!