VODACOM JUST TAKES YOUR MONEY WITHOUT SERVICE BEING PROVIDED

This is one of the worst experiences ever! After a call from the rewards department I accepted a reward because I have been a good paying customer over the years. The reward package included: a online study voucher, a laptop and a 10g monthly ****le(R399 p/m) . After it was received I have been phoning for hours the whole of December and beginning January to find out where my study voucher is as promised and NOT ONE PERSON at Vodacom could tell me where it is and each one told me that they can't find this "package" on the system. So after spending hundreds of rands on airtime to hold and phone them and them transferring me the WHOLE time they couldn't find this on the system and now they saying my account is behind of R1100!! It is so pathetic to think that their own workers do not even know what is going on on the system and that they have the audacity to tell me I'm owing them money, but firstly I have not received my full package and they don't even know about it! VERY UNHAPPY with Vodacom that this is the service provided.