Vodacom just takes my airtime !

<p>Since I took out my contract in January 2016, I do spot checks on my airtime and MB and on 31 Jan 2017 my airtime was R1757.34, on 01 Feb my airtime of R350 should have been added and my total should have been R2107.34 but on 3 Feb 2017 it was only R1957.21. My contract is R350 airtime per month and I realised that my airtime is not correct. I called the Customer Care on 4 Feb and the agent told me that I have forfeited R144 because according to your records I haven’t used enough of my airtime during a certain period and therefore it fell away.</p> <p> </p> <p>Vodacom has my cell nr, email address and other contact details and I never received any communication from you in this regard. It is my money that pays my contract, so how can you (one sided decision) decide that I would forfeit my airtime because according to you I don’t manage my airtime correct. I don’t use all my airtime during a month but I do buy data bundles, make phone calls, etc. Why must I be punished because I use my airtime sparingly ? Forfeiting my airtime equals theft because you stole R144 of my airtime without my consent. I want my R144 airtime back.</p> <p> </p>