vodacom just said sorry

<p> Vodacom contract went into default when I lost my job and my monthly instalment amount was R279 at which I payed every month for the past year not missing a payment at all. I app**** for vehicle finance only to find out vodacom has listed me when I called on 23 august 2016 (spoke to Bongi, Shervon, Sifiso and Anele) to ask what was the reason they listed me as was told "SORRY" it was a mistake so I don't know if "sorry" will help me get a car or if "sorry" will remove my name from ITC</p> <p>Your assistance in this matter will be highly appreciated </p> <p> </p> <p>Althea hAin</p> <p>Account no I396149-8</p>