Vodacom just resolve my issue please can the procrastination stop now

Good day

You guys contacted me not so long back with a issue i had with regards to an upgrade its still not resolved.

How can you want people to speak well of your company if this happens.

I keep getting calls that my account is in arrears i mean really now how many times must i explain where the hell the problem started why must i get a bad rap and be told my account when i have never in my life been arrears with non of my accounts all because of this **** up.

When i spoke to you people last week Monday they promised it will be resolved they will do the upgrade send a new phone still nothing but im getting calls of my account is in arrears how long must i go through the same **** every week common since the end of January like vodacom ***!!!!!

Today i called the call centre again and i get told no there isnt stock why dont you tell your customers when you are making empty promises like ***.

Last time i was calm and relaxed about this but this **** cant continue its stressing me out i got some tracking number now from a manager i spoke to who finally found the a order number which is 1- ********** ********** who knows if this is even more lies and a tracking number K ********** and as i went on ram couriers website there is no dam parcel

they also again spoke about the upgrade being cancelled but then why the hell is my account in arrears please can someone who has sense and knows what the hell they doing sort this out please im begging you guys now coz i can be very rude but i have been nice and understanding but enough is enough now