RL
RICHARD L
1 reviews | Active since May 2012
07 May 2023, 18:01
Vodacom just quit
Vodacom shouldn't be in the fibre business, they don't have a clue what they are doing, I've had to reconnect my account as my whole profile was missing from their system as if I've never been a client. Now my internet is down and they don't have a clue what to do. Not to mention I(when I still thought Vodacom was ok) got my parents to switch over and they received a R4000 bill this morning after only being with Vodacom for 2 months, pathetic to say the least.
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Replies (3)
Vodacom's replyOfficial
08 May 2023, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2023, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RL
RICHARD L's updateReviewer Update
09 May 2023, 07:45As usual,no one gets back to you........
RL
RICHARD L's update09 May 2023, 07:45
Reviewer Update
As usual,no one gets back to you........
Vodacom's replyOfficial
10 May 2023, 10:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records reflect, the Fibre Team has made contact and the line is back up. Regards Consumer Website Team
Our records reflect, the Fibre Team has made contact and the line is back up. Regards Consumer Website Team
Best regards,
Vodacom's reply10 May 2023, 10:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records reflect, the Fibre Team has made contact and the line is back up. Regards Consumer Website Team
Our records reflect, the Fibre Team has made contact and the line is back up. Regards Consumer Website Team
Best regards,