Vodacom just not interested!

I placed an order for a new contract and phone on 27/10, the following Monday I received a message from skynet stating it would be delivered on Monday 30th. On Thursday 3/10 still no delivery! Skynet had advised vodacom gave the incorrect delivery address. After waiting on the line with skynet for an hour we also got hold of vodacom and escalated the situation to a manger. The manager then informed me that she had corrected the address and the phone would be delivered on Friday 4/10. Today is Monday 07/10 and still no delivery. The Vodacom agent I spoke to today has now advised that my package is on its way BACK to vodacom and I will now have to wait for it to return to vodacom and they will resend it! This is ridiculous! On your website it states 3-5 working days which is clearly false! The agent doesn’t seem interested in assisting and I’ve asked to speak to a senior management, only to be told she has sent a team message to the manager for them to call me! No notes were made on the system regarding my call last week, so I believe Vodacom staff **** to me on action taken to correct their mistake. I am terribly disappointed at the lack of service.