Vodacom just never seems to surprise me anymore!!!

Ugh...what can I say...Vodacom stuffed up my upgrade last year...redid my upgrade earlier this year and again stuffed it up......wonderful. So, beginning this month I got a call from a gentleman wanting to beta my deal that I have by decreasing my monthly charge, increasing data and calling time and then he said he wanted to incl a new phone....the phone aint part of a new contract either. Just a add on from his side to sweeten the deal...I kinda saw this as softening the target lol it worked and I agreed to lower monthly bill with extra data, call and phone. I have not heard or received new phone since then. Yesterday I received a msg saying "your application has been placed on hold" and then requests new bank statements, payslips etc....why? I did not apply for a new application, it was an update on existing contract and phone was an add on made by the gentlemen that call me. Not an extra contract. Im sooooo annoyed with Vodacom its not funny anymore. So hoped that they would now finally fix the upgrade to match the contract I had before they stuffed it up. But NOOOOO...lets just deceive her once again with empty promises and hidden finer details of updates and promises made. Ugh....def need to change subscriber.