Vodacom just never get it right!

I have to keep on and keep on checking my account with Vodacom, there are problems ALL the time. Now another one, I am at my wits end.<br> <br> A little while ago I logged a call asking why my minutes and data balances didnt carry over to the next month and received a call from the call centre explaining that it because I was on a SIM only special package (double of everything).<br> <br> I was told that if I wanted the facility to carry over of my minutes and data balances I would have to change my package and then I would lose the special deal.<br> <br> I advised to LEAVE IT as it was.<br> <br> I have now logged in to the website to see what is going on with my account and I see that my minutes and SMS package names have changed and there are now carry over balances reflected. WHAT HAS GONE ON HERE PLEASE PLEASE PLEASE.<br> <br> I have emailed and emailed and nobody is getting back to me!!