Vodacom just lost a LOYAL customer!

<p>I had a top-up contract with Vodacom which ended 31 December 2016. I have asked Vodacom to cancel my contract and convert my number to a pre-paid number as I still had more that R3000 worth of airtime available to use! I have recieved a confirmation email that this will be done. This has NOT been done as I now can't use my number at all. I have no service on my phone. I am currently in the UK and can't phone Vodacom's customer service, but I have sent COUNTLESS emails in the last couple of months without any response from Vodacom. I am extremely disappointed and furious with the situation! I am entitled to use my airtime (which I paid for monthly) and will not let this go. Please can someone help me to resolve this!!! </p>