vodacom just lost a loyal costomer

Since my first phone in 2003 Ive always used vodacom never used any other network but today I'm changing to another network,this is day light *******, I've always complained to their call centre about data disappearing, airtime disappearing,i switch of my data before I sleep, I had to even buy another Sim card to transfer airtime to avoid being ****** again,last night transferred R37 this morning I had a balance of R2, 37 gone in 1 night? I am gon