JS
Jeffrey S
1 reviews | Active since Nov 2019
20 Apr 2023, 16:33
Vodacom just keeps disappointing
I was **** to and deceived into a contract at Vodacom. Being extremely disappointed, I wrote a review and received a call from Vodacom. The gentleman told me that due to the circumstances I could go and cancel my contract.
I went to the store and I was assisted by the same ****** who ******* me into the contract. He called the manager who then told me I could not cancel because there was "talk time" on the phone.
Firstly, Vodacom was aware of the talk time from the start because the first call I made was to their store to complain. Secondly, no one informed me that I could not make any calls. If I knew I would certainly have not. Lastly, I took out another cellphone contract elsewhere because I was assured by Vodacom that I could cancel this one. Another lie I guess.
Vodacom has been and continue to be an extreme inconvenience in my life.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
21 Apr 2023, 08:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2023, 08:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Apr 2023, 11:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you were advised to return the device by a certain however did not. The store have advised you and provided feedback. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2023, 11:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you were advised to return the device by a certain however did not. The store have advised you and provided feedback. Regards Consumer Website Team
Best regards,
JS
Jeffrey S's updateReviewer Update
21 Apr 2023, 14:27The store advised me to bring the device the same day. I informed them that I was working and would be working non stop until monday. I arranged with the store to bring it on tuesday. When I went to the store on tuesday they said they cannot take it because it has talk time on. Now I must read a reply by the consumer website team saying I had a certain time to return the device. No one could even phone me. Something is not adding up here.
JS
Jeffrey S's update21 Apr 2023, 14:27
Reviewer Update
The store advised me to bring the device the same day. I informed them that I was working and would be working non stop until monday. I arranged with the store to bring it on tuesday. When I went to the store on tuesday they said they cannot take it because it has talk time on. Now I must read a reply by the consumer website team saying I had a certain time to return the device. No one could even phone me. Something is not adding up here.
JS
Jeffrey S's updateReviewer Update
21 Apr 2023, 14:28The store advised me to bring the device the same day. I informed them that I was working and would be working non stop until monday. I arranged with the store to bring it on tuesday. When I went to the store on tuesday they said they cannot take it because it has talk time on. Now I must read a reply by the consumer website team saying I had a certain time to return the device. No one could even phone me. Something is not adding up here.
JS
Jeffrey S's update21 Apr 2023, 14:28
Reviewer Update
The store advised me to bring the device the same day. I informed them that I was working and would be working non stop until monday. I arranged with the store to bring it on tuesday. When I went to the store on tuesday they said they cannot take it because it has talk time on. Now I must read a reply by the consumer website team saying I had a certain time to return the device. No one could even phone me. Something is not adding up here.