JL
Johan L

1 reviews | Active since Dec 2018

19 Dec 2018, 14:18

Vodacom just gives my pre paid number to someone else and I have the losses

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Had this pre paid number for nearly a year now. always credit on and used for a standby number for a business. Had the number recently printed on pamphlets, business cards, fridge magnets and painted on some rent able equipment. Now it stopped working. Vodacom shop informs me someone paid R200 and requested the number added to their account and I cant have the number back. How does this work? Want my number back or who is going to pay for replacing the marketing material etc? How is this acceptable? Pathetic - one star because we do not have a negative option. I have 4 contract numbers with Vodacom so it is not as if they don't make good money from me but will most probably justify this by having some lame excuse such as not being active enough or something - sick. They need some real competition that actually cares about customers!

0
Replies (4)
Vodacom
Vodacom's reply19 Dec 2018, 14:52
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
JL
Johan L's update19 Dec 2018, 15:02
Reviewer Update
blah blah blah some system response - just give me my nr back and resolve it on here unless I will just be contacted with same lame excuse - if contacted ever...so annoying and obvious...spent 2 hours in your vodashop already with their answer as mentioned above...
JL
Johan L's update19 Dec 2018, 17:04
Reviewer Update
adding credit, having credit on it and receiving a call is not considered an activity? wow - interesting
JL
Johan L's update19 Dec 2018, 17:06
Reviewer Update
and then can not get it back because someone paid to have it? ...speechless