Vodacom just gave a \sorry"for big mistake"""

We were on our way to Europe, and because I am a farmer I need to stay in contact with my farm for the business to run smoothly. The day before we departed I went to the vodacom branch in Heidelberg mall to get my phone to be able to recieve and make calls from Europe. on arrival I was told that my phone is already set for it. On arrival in Europe I was not able to recieve or make any calls for the 16 days we went to Europe. I was forced to buy sim cards and airtime in every country we visited, that was very costly. Not to mention If something went wrong on the farm while I was gone, how could they reach me or the other way around. As soon as we arrived back in South Africa I confronted the branch and was told \SORRY". i have been a loyal customer of Vodacom for the past 10 years"