Vodacom just full of lies. No service at all.

You are very quick to put my phone off if unpaid, but you take more than a month to answer my queries? I have a full right to decline payment, to which you switch my phone off as a result of non-payment, but YOU took over a month to respond?

How is this ethical? How is it so hard to just get transparent answers from Vodacom and not lies?

I would like a manager to phone me, who can sort out my issues telephonically as this is a disgusting kind of service.