TS
Tshidi S

1 reviews | Active since Aug 2021

31 Aug 2021, 10:33

Vodacom Just For You

I saw a data deal for 5 gig a day for 30 days (for 999) on the vodacom app. So I tried to purchase it via my bank, but it told me the offer is only available via airtime. So then I bought the airtime, but suddenly the offer is no longer available. Instead only these expensive deals, like 5 gb for R349. Called the customer service and they tell me that theres nothing they can do and they dont do refunds and they also keep insisting I should just buy whats available (these terrible deals) and 'maybe the offers will show up again sometime'. I honestly just feel like I was ******* into buying airtime, because now I just wasted R1000. Even after the call, i wasnt prompted to rate the customer sevice like usually.

0
Replies (1)
Vodacom
Vodacom's reply31 Aug 2021, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team