IH
Inge H
1 reviews | Active since Nov 2016
21 Jun 2024, 14:49
Vodacom - just empty promises
After reporting Vodacom to Hellopeter last month, they quickly contacted me and promised to sort out the issue I had. On 7 June we came to an agreement, and I was promised that my account will be corrected. Well, today I received a sms with my debit order amount - still the same, NONE of their promises were kept! I am so fed-up and disappointed with the way they treat a loyal customer for more than 20 years!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Jun 2024, 11:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jun 2024, 11:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Jun 2024, 12:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that your query was escalated to the relevant Store Management Team and based on the feedback received, they are working on the query and as soon as it is resolved, feedback will be provided. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Jun 2024, 12:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that your query was escalated to the relevant Store Management Team and based on the feedback received, they are working on the query and as soon as it is resolved, feedback will be provided. Regards Consumer Website Team
Best regards,