VODACOM JUST DON'T CARE ABOUT THEIR CUSTOMERS!🤬

DON'T WASTE YOUR TIME COMMENTING ON H.P. 10 DAYS LATER AND VODACOM HAVE STILL NOT CONTACTED ME THIS IS NOW THE 3RD POST FOR THE SAME TOPIC 2ND POST WAS 19TH NOV 07H33 I POSTED THE BELOW ON MONDAY 15TH 13H29 - ONLY RESPONSE - WE WILL CONTACT YOU - I AM STILL WAITING! ATROCIOUS LACK OF SERVICE!!! AFTER OVER 20 YEARS - I THINK ITS TIME TO MOVE ELSEWHERE! On Sat13th Nov, as I opened my Vodacom app, an ad popped up for a Black Friday special for 300GB data at R299pm on a 24 month contract - apply now. I did this, received a confirmation. This was followed by an email advising they would do a credit check, then advise. Following an email advised me i was declined. Monday 7am i call customer services, very helpful lady advised that i had been declined but could not tell me the reason - she would contact me after 8am - 8.01 she kindly did call transferring me to the relevant department. They could not help me, needed to call ********** after 9am - this I did later in the morning - they could not help me - then transferred me to a 4th department - who left me listening to music for 10mins. I have a right to know why it was declined. I have been a Vodacom customer for approx 20yrs. 2mths ago I renewed my phone contract for another 2 yrs Why suddenly am I now declined this contract.? I hasten to add, I have never missed a Vodacom payment. My only other credit reference is a Platinum credit card! Please, understand my frustration after trying 4 departments, no-one can help of advise - totally unacceptable especially to a very loyal customer who has 2 contracts with you and my husband is with Vodacom!