Vodacom just doing it again

Vodacom have done it again

Vodacom agents convinced me not to cancel my contract about 2 years ago because of a major issue I had with them relating to data and lack of customer service.

I have now been a Vodacom customer for almost 13 years. This needs to come to an end. I am receiving much better results from another service provider.

After downgrading my business contract to a U Flex 175 account that was supposed to cost me approximately R153 per month I am now receiving invoices for R505 per month. Explain to me how this is even possible???

My line rental used to be R100 per month plus Vat, which was working wonderfully.

On my new invoices you have conveniently increased my line rental to R153 per month and have added Handset charges of R78 plus R178??

What on earth is that about??? And don't think you can query with a consultant in store, oh no, because they never seem to have access to my account so they can see for themselves or even have the knowledge to deal with a query.

Vodacom, I need this matter resolved as I am not having my name smeared for bad payments.