Vodacom Just Doesn't Care

<p>I can upgrade my contract but found much better deals at other service providers.</p> <p>Requested a deal match from Vodacom that was logged on the 9th December 2016 according to confirmation email received. According to email I will get an answer within 24 to 48 hours. </p> <p>Nothing happened. I phoned on 13 December 2016 to find out what's going on, only to be cut off by one consultant, to be told Vodacom does not offer these things by another ( and after I then told him that I know, that is why I'm requesting a DEAL MATCH, to still be told NO and to be cut off once again) and then with the 3rd phone call to be told that the consultant that logged the deal match the first time did it the wrong way and that he will need to redo it.</p> <p>Fine, redo the deal match request.....you will have your answer within 24 to 48 hours!!!!!!</p> <p>We are coming on to 48 hours once again and still no answer!</p> <p>It just goes to show that Vodacom doesn't care. They don't care about their customers and they certainly don't care to offering good or descent deals to their customers.</p> <p>I have been a loyal Vodacom contract customer for over 10 years now, and a prepaid customer for many years before that and if this is how Vodacom treats their long time customers, by just ignoring them, I really think its time to move on to another service provider.</p> <p>How long and how many emails and phone calls can it possibly take to make a descission?</p> <p>It's either yes, we will match it, or sorry we cant give you the same thing but will offer you something similar at a better or descent price or whatever the case may be, or no, we cant or wont match it. Its simple. Its not rocket science!</p>