VODACOM JUST DO WHAT THEY WANT

So I phoned vodacom and asked if im due for an upgrade and then they said yes I can upgrade. So I chosen a package with 2 Lenovo Tablets for R249x36 months. When I spoke to the consultant the morning we agreed that she will start the process the morning and after work I will come and Finalize(Which we did)

After a few days I get a call from the Consultant at Vodacom Centurion Mall and said I can't take this deal anymore because they only allow this small deals on new contracts and not on my upgrade. I must upgrade to a higher package I have.

So she gave me 4 options: 1. I need to bring back the tablets that I can't do because I gave one as a gift to someone. 2. I must go to a higher package that is double the amount to pay a month 3. I must take it as a new contract and wait for the other contract to expire 4. I must pay the one tablet cash and then the monthly premium will be smaller.

I said I did not going to choose one of her options because this was her mistake and now I take the loss. I signed for an upgrade with the devices and and the data package. Then she said she doesnt need my permission to add this contract as a new contract because I took the tablets and I dont pay for them.

Unfortunately for her there is a signed document with all the info and she cant just add additional contract to my name.

She said I'm being difficult and she will do what she needs to do.

Soooo VODACOM. Please send me a copy of the agreement I signed that you guys can add new contract to my name.