EB
Ewald B

1 reviews | Active since Jan 2020

14 Jan 2020, 09:00

Vodacom just do as they please with your invoice

I have been calling Vodacom Customer care for the past few months now to resolve the issues i am having on my invoices, and every time they say they will remove the items loaded on my invoices without my consent, but once the new invoice comes back it just appears on the invoice again, 1st i dont know how and who gave the permissions to even load it on my account , as i signed a contract with them, but they just add what they want to, now i say to you Mr Vodacom, if you dont fix this i will cancel my contracts with you, as you are in breach of our agreement.

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Replies (1)
Vodacom
Vodacom's reply14 Jan 2020, 11:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team