nS
nathania S

1 reviews | Active since Oct 2017

01 Oct 2020, 07:12

Vodacom just deducting money wrongly for the third month and nothing being done. WORDT DERVICE EVER. I WANT AWENSERS

WORS CERVICE EVER AND TAKING MONEY WRONGLY!!!!

I phoned previous months and the month before regarding double deductions that went off on my account for WIFI and a rooter that I do not have.

Now I see that the bill that came through for the end of this month is incorrect again and what about the previous two double deductions that was done incorrectly?

When I phoned previously they said someone will contact me back regarding the incorrect deductions and until today I did not receive any response.

What is going to be done on the money that was deducted incorrectly?

I was always a loyal customar but seems Vodacom can't look after their customers. And JUST TAKING MONEY after it was phoned numerous times regarding wrongly deductions, BUT NOTHING BEING DONE.

WORST CERVICE EVER.

0
Replies (1)
Vodacom
Vodacom's reply01 Oct 2020, 07:18
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team