Vodacom - just can't leave well enough alone

This isn't the first time I've had an issue with Vodacom this year. I've been through the ringer with them since my upgrade earlier this year. Seems they really get a kick out of billing additional amounts to your account and then they don't know how to fix it so they end up taking the money out of your account!

It took them roughly 3 months to rectify their first errors and here we go again. Just received the second invoice for an additional data bundle purchased on an unused sim card.

For some reason when you upgrade these days, you're gifted with a second phone. That's the culprit this time around. This device gets R55 top up every month but I don't pay for it as it's part of the package.

Since August 2018, Vodacom has decided they will debit my account for purchasing an imaginary 100mb data bundle. This, on a inactive sim.. I think i may have sent one SMS on this sim card since receiving it! The phone is switched off 99% of the time as I don't need it.

I'm not even going to bother trying to call into their customer care again or the billing department. I get the runaround and repeatedly being asked to verify myself.

I'm extremely unimpressed. I want this nonsense credited from my account for August and September immediately!

How does this company do business! Do they enjoy completely ****ing off their customers over and over again?!