TM
Thobani M

1 reviews | Active since Dec 2020

27 May 2024, 03:42

Vodacom just can't get it right

Vosacom strikes again . Honestly at this point I'm tired and my mom is frustrated. So on my last review I did mention how they were debating an amount not agreed upon,well just as expected they debited an even larger amount now. Hello Peter did assist us the last time and Vodacom came to take their home router ,in order for the contract to be canceled 😞, they said we should call to get assurance that the contract was canceled, of which we did ,and they told us that the contract does not appear on their side ,and it was canceled, we should expect a lower amount of money to be debited. As compensation, they offered us a new router and package upgrade on our 2 already existing packages(these numbers would get 50mbps internet speed,and home routers ,for the same amount of money every month,meaning no increase to the installment)each cost R450 ,so that is R900 ,there is a third contract that is suppose to cost R100 ,but with Vodacom being Vodacom ,it's around R130 ,plus R50 extra for us to keep my original number. The total amount we expect to be debited is R1180. Now tell me why we get to debited a whole R1500. This is utter nonsense ,and we want to be back payed for the other 2 months were we were debited R1400. We are tired now ,damn ,if it is possible ,let them cancel everything, so that I stop writing reviews about them ,Telkom seems like a better network anyways.

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Replies (1)
Vodacom
Vodacom's reply27 May 2024, 07:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team