GL
Gareth L
1 reviews | Active since Jan 2019
23 Feb 2019, 09:42
Vodacom just can't get it right!
I have had my CAT S60 in for water damage repairs twice now. Every time I get my phone back I need to replace the screen protector. I specifically requested that they do not remove the protector from my second water damage repair as I paid for the protector myself. I have now booked the phone in again for repairs to get a protector for my phone. Booked in at Springs mall.
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Replies (2)
Vodacom's replyOfficial
23 Feb 2019, 14:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Feb 2019, 14:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Feb 2019, 09:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store management team, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store management team, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply26 Feb 2019, 09:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store management team, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store management team, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team