Vodacom Just can't get anything right.

Item: Vodacom
Rating: 1
Author: wesley B

Trying to relocate my vodacom fibre line and the incompetence of vodacom staff is shocking. They can not get anything right, I spent over a hour on the phone with them and they managed to mess up all the details. Wrong delivery address, wrong installation date, even after calling and correcting the delivery address they still get it wrong.

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Replies (1)

Vodacom's replyOfficial

29 Aug 2024, 08:25

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply29 Aug 2024, 08:25

Official