EM
Eugene M
1 reviews | Active since Aug 2011
01 Nov 2022, 08:21
Vodacom just cannot EVER get it right
I cancelled my Fibre nearly 2 months ago and here we are - 1st November and still not cancelled and they are not sure what is going on ... I have had nothing but issues over the last few months with Vodacom, and it is no longer acceptable. Bad service, BAD process will no longer be awarded with any of my payments
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Nov 2022, 09:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Nov 2022, 09:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
EM
Eugene M's updateReviewer Update
01 Nov 2022, 10:15Not good enough - just more automated responses - just DO YOUR JOB
EM
Eugene M's update01 Nov 2022, 10:15
Reviewer Update
Not good enough - just more automated responses - just DO YOUR JOB
Vodacom's replyOfficial
03 Nov 2022, 12:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Nov 2022, 12:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,