Vodacom just can't seem to get it right!!!

<p>I recently did an upgrade through Vodacom. I did the upgrade through their own Call Centre in August 2016 and I have since then been involved in endless battles with Vodacom over billing charges and empty promises. I have made countless calls to Vodacom via the Call Centre, (a very very frustrating experience as nobody can ever seem to assist). I have repeatedly been informed that "my problem is being escalated" and that I will receive feedback within 48 hours... Needless to say the feedback is never received and I have to resort to calling back again myself.</p> <p> </p> <p>My latest problem revolves around the actual upgrade. I was promised 1GB of data for free every month for the next 23 months on my contract. This was supposed to be effective from 01 October 2016. I have not yet received my data and when I called to enquire about it, surprise surprise!!! I was told that the matter is being escalated!!!! I cannot understand what exactly the problem is as someone simply needs to listen to the call to confirm that the promise was made by a Vodacom Consulatant.</p> <p> </p> <p>This is not the first time that I have resorted to Hellopeter regarding Vodacom and I sincerely hope that this review brings me some sort of positive result on the matter.</p>