RR
Raffaella R

1 reviews | Active since Mar 2009

01 Jun 2016, 07:10

Vodacom just can't get it right

<p>In April I called the call centre to dispute the fact that I was being charged R120 because my contract had ended. They then said they would put me back on a R69 contract with R120 airtime and 250megs. In May, this did not happen. I complained on hellopeter and was contacted by someone who said this would be resolved. I was also promised something in writing which I have never received. Today is 1st of June, I just checked my balances. I only have R109.89 of airtime, not even the R120 I am supposed to have and have gooten no data. Seriously, I have been complaning on hellopeter and to the call cantre and no one can get this right. It leaves me to assume the people that work there are *********** and therefore I don't want to be part of this. Vodacom you can cancel my contract, as obviously you can't get a simple thing right!</p>

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2016, 09:45
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites