Vodacom, just another joke

On 4 August I paid my Vodacom account at the Clearwater mall branch. Due to their debit order system not working properly, this has been our arrangement for most of my contract period.

My payment on 4 August was deducted twice, but this was not allocated to my account. I am currently in Cape town and am now expected to go back to Gauteng to go to the store to try and have them sort it out, even though all the stores claim that they do not do accounts anymore and directs me to the call center who is directing me back to the stores.

So, not only is this now preventing me from canceling this expired contract (Which was already paid for in advance on 4 August), but I am being forced by Vodacom to purchase airplane tickets to fly from Cape Town to Gauteng to sort this out there because their "Service center" cannot be bothered to assist clients.

Disgusting