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JV
Johan V

1 reviews | Active since Mar 2009

31 Aug 2022, 06:57

Vodacom just add costs and insurance without customer consent

I have recently upgraded both my contracts with Vodacom at Vodacom World. Though the experience was pleasant, I did request the consultant that I do not like to receive any marketing calls or messages. I also confirmed the total cost of the contract and that nothing has to be added. This morning I received 2 sms's. 1) Dear Subscriber,Your alternate number for notifications has been deleted. Kindly contact Call Centre for further assistance. Kind Regards, The Vodacom Team 2)Vodacom Contract Cover is active at R6.99 per month. Your contract balance is covered in event of death. T&Cs https://www.vodacom.co.za/vodacom/terms/contract-cover-terms-and-conditions. To cancel SMS CONCOVOFF to 30150 or call 082 135 When I try to OPT out, it says sms can't be send. Vodacom is in direct violation of my contracts and needs to correct this ASAP or I will proceed with legal action.

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Replies (4)
Vodacom
Vodacom's reply31 Aug 2022, 08:19
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
JV
Johan V's update31 Aug 2022, 13:09
Reviewer Update
Is there anyone from Vodacom that's going to call me today?
JV
Johan V's update01 Sept 2022, 10:55
Reviewer Update
Vodacom add products on to customer accounts with additional costs without the customers consent. I spoke to my lawyer and he suggested I open up a case of ***** against Vodacom.
JV
Johan V's update02 Sept 2022, 14:14
Reviewer Update
No I was not assisted by customer care. I'm waiting for someone to explain to me how Vodacom can add products to contracts without customer consent and breached contracts. I also wait for cancelations to cancel my contacts with all penalty fees on Vodacom's account. This issue has not been resolved