Vodacom Just 4 you or not?

On the 20th of October 2017 Vodacom allowed someone to open and contract on my name without an id document or to sign a contract. When I found out I went directly to the Vodacom shop In Worcecter WC. A ***** case was opened by Vodacom on the 31st of October 2017. Case 1/34/ ********** 54306. I laid a case of ***** as well with the SAP. On the 20th of November 2017 Vodancom informed me they are going to suspend my lines because I was in arrears. I went to the shop and we phoned Vodacom customer care. The consultant spoke to them. But 20h00 that night they suspended all my lines. I phoned Vodacom and spoke to Sydney Matutu but he informed they can nothing tonight to restore my lines. My communication with my children were cut and they could not get hold of me. What if there was an emergency? Is this the way Vodacom conducts business by not protecting there customers? Leaving them without communication? I must prove I am not the ******** but in a months time nobody from Vodacom has contacted me or the police to follow up? Buckle Myburg