NB
Nico B

1 reviews | Active since Jan 2025

21 Jan 2025, 16:11

Vodacom Junction

Vodacom Junction Pretoria

What a terrible place. The worst customer service ever.

I went there and no one is usefull. I walked in 3 of the staff turned me to the technician. She did not even bother to assist, she was only interested in doing her admin filing. At this point there was 1 customer also waiting for her. I asked for help and was told to wait for the only assistant to help.

I was their the previous day. They over charged me for clearing an error on my phone, when i went to Mayville Vodacom, they only charged me R80 for the same problem on my tablet.

I loudly complained and the staff did not even blink an eye or apologist, and laughed while i was walking out the door.

No surprise they have 8x 1 star reviews. I wish i could have chosen 0 stars.

Obviously this owner of this shop does not worry about customer service.

WORST CUSTOMER SERVICE EVER!!!!!!

REALLY ***!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply22 Jan 2025, 08:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 Jan 2025, 15:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team

Best regards,