Vodacom, Julle Vat Mense for a ****!!!

I'm flabbergasted!!! This ordeal seems like a stunt from a low budget Mzansi Magic film..

PROBLEM!!!! 1. 24 Nov 2024, My father went in-store at Canal Walk to get me a contract phone. 2.To his dismay, he already has one or two iPhones which were obtained *****ulently using his old green ID document which is no longer in use. 3. The cherry on top this has been on going since 2020 and my poor father has been footing the bill for this low life **** artist.

It is without a shadow of doubt that your vetting process' are outdated, flawed and prone to *******ion and for that Vodacom needs to take full accountability for this debacle we find ourselves in.

I'm not one to dwell on past occurrences nor point fingers but rather I focus on an outcome that is highly favourable to the victim; my father.

Now here's what I need from you: SOLUTION!!!!! 1. Full Accounts Statement from inception reflecting all the debit orders successfully collected. 2. I want your Forensics Team to deactivate all services from the *******ly obtained mobile device(s). 3. The imposter needs to be delinked from my father's identity effective immediately. Please do not bore me with the details, just get it done ASAP. 4. We want a new contract Apple iPhone 16 Pro 256GB 5G + Free 2-Year Warranty for 48 months at R979 PM 3. The T&C's mentioned on point 3 will be the full value of the device less the payments from 2020 to date. Of which that will mean the monthly contribution as well as the repayment period will need to be decreased. 4.Lastly, we (my father & myself`) would like all the developments on this case to be on paper trail and we demand a letter of apology for the financial distress, pain and suffering as well as the inconvenience caused.

I need this to be dealt with great caution and promptness as I'm in dire need of a cellphone. I'm giving you 5 working days to have this completed and failure to do so I'll escalate this to Exec Office and more specifically to the likes of Sitholisizwe Dlamini, Mariam Cassim & Nkateko Nyoka to name the few. Kanala, do not test a wrath of a gatvol tannie asseblief tog!!

Here's a thing: As much this is my father's account and as per POPIA there's information I'm nor privy to, therefore a e way call will be the best solution to get this resolved .