Vodacom JHB pathetic service

Vodacom JHB service is pathetic. I upgraded June 2020 my phone since then according to Vodacom the sensor was broken so the phone went to repairs 3 times last handed in 24 September 2020 they wanted to send me back this broken phone again and I told them I want a new phone because this is for business my phone and 3 times in for repairs in 3 months, so this is a "dat" phone so I am waiting for my phone now since 24 September emails just floating around, this is really bad service and I'm a client for 20 years plus? unexceptable