KM
Katlego M

1 reviews | Active since Jun 2016

21 Jun 2016, 06:58

Vodacom Jabulani Mall Worst Service Ever

<p>I am disgusted by the service given at Vodacom Jabulani mall. My phone has been sent to repairs for almost a month n then when i get an SMS to fetch my new phone i am told that they dont have stock by a girl named Leonel that i must go to maponya mall because they have stock. When I get to Maponya mall i am told that they had to give me a savage before i can get a new phone. The lady at Maponya was so helpful and called vodacom in Jabulani and they made matters worse. They put us on hold and where laughing and going on with their own conversations. What pathetic service internally and external to the consumer. What a waste of time and money as it is clear that the staff at Vodacom Jabulani Mall is *********** and extremely rude. I drove back to Jabulani Mall and was told they do not no what that savage is and to make matters worse they cannot even find the phone I had booked in that needs to be sent to Vodacom in maponya. I don't know what games are being played in Vodacom Jabulani Mall if staff can laugh on the phone when another branch is contacting them. What horrible service I'm still in shock</p>

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Replies (1)
Vodacom
Vodacom's reply21 Jun 2016, 08:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team