GN
Gonaseelan N

1 reviews | Active since Jun 2018

12 Jun 2018, 13:49

Vodacom its time youll wake up change your system

When you convert minutes to data by dialing *100# and choose month on month Vodacom adds this to your monthly bill instead of using your minutes available. This happens irrespective if you have a top up contract. This is called a re-occurring data bundle request. I complained to the call Centre that this is ********* practice as there is no forewarning on the time of using the service warning you that by choosing this option will result in an increase in your bill. All the customer service consultants answer is that this is how the system work . Vodacom your business practice is *********. I cant wait for my contract to end. Bunch of *****'s. I have visited Pavilion Branch called in a number of times the issue is still not resolved going on for 4 months.

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Replies (2)
Vodacom
Vodacom's reply12 Jun 2018, 15:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jun 2018, 16:57
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic