DN
Dikeledi N
1 reviews | Active since Jun 2021
03 Apr 2024, 10:35
Vodacom it's not doing writer to their customer.
i got a contract with Vodacom which ended last year December . I was given an option of continuing or cancelation of the contract since it ended so I cancelled the contract. To my surprised i got the SMS that tells me that my account is in arrears, tried calling asking what was happening I was told that I should wait for the cancelation SMS , never received it till today and the account still palling up when you call the 082135 number they will take you from pillar to post ,I disappointed in Vodacom I used Vodacom for years its being 25yrs i never thought of other network company . but now I think I should consider other network companies.
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Replies (1)Vodacom's replyOfficial
03 Apr 2024, 12:04 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Apr 2024, 12:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
