DN
Dikeledi N

1 reviews | Active since Jun 2021

03 Apr 2024, 10:35

Vodacom it's not doing writer to their customer.

i got a contract with Vodacom which ended last year December . I was given an option of continuing or cancelation of the contract since it ended so I cancelled the contract. To my surprised i got the SMS that tells me that my account is in arrears, tried calling asking what was happening I was told that I should wait for the cancelation SMS , never received it till today and the account still palling up when you call the 082135 number they will take you from pillar to post ,I disappointed in Vodacom I used Vodacom for years its being 25yrs i never thought of other network company . but now I think I should consider other network companies.

0
Replies (1)
Vodacom
Vodacom's reply03 Apr 2024, 12:04
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team