Vodacom its all about the $$ right ?????

Dear Vodacom. <br> I'd like to express my utter frustration in the level of service and quality in general. Not only in the sub-par network quality but the reluctance in establishing any client relations. <br> I'm paying an average of 1700 rand P/m and have been doing so for more than 3 years, this equates to more than K60 (60000.00)a year, I also pay for a second contract for a sibling ...... sounds like crazy money for a simple phone contract right ??? any-case this morning I phoned your upgrade department hoping to change package I order to obtain a new hand set, while waiting on the line the call dropped 4 times.. on top of that I was met with confusion on the request and ultimately I gave up. <br> <br> What do I need to do to obtain the quality of service I pay for, either please fix my phone or move me to a different package and replace it!! <br>