Vodacom it’s a disaster

Item: Vodacom
Rating: 1
Author: Ntombizodwa M

Honestly I will never go with this service provider again ever I have send the proof of payment of the money they said it’s outstanding and they promised to clear my name and that’s not happening , poor communication and service .

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Aug 2025, 07:54

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Aug 2025, 07:54

Official

Vodacom's replyOfficial

12 Aug 2025, 09:34

Dear Customer

Kindly note we have ecalated your query to our Legal Team. Based on the feedback provided the team has confirmed the following:

Vodacom account number I***.

Account closed and bureaus instructed to update the client's payment profile.

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Aug 2025, 09:34

Official