TS
Tumelo S
1 reviews | Active since May 2022
29 Dec 2023, 10:08
Vodacom it’s a ****
My mom have contract with Vodacom for airtime only. They have been deducting extra R300 saying she owes airtime, she tried closing her account since it’s just airtime account but they say she will close the account after 12 months.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Dec 2023, 14:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2023, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Dec 2023, 14:39Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that the user is requesting advances and not paying the outstanding balances back.
We loaded the cancellation on both numbers as requested. As discussed, further invoicing will take place for the remaining outstanding advance of R321.80.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that the user is requesting advances and not paying the outstanding balances back.
We loaded the cancellation on both numbers as requested. As discussed, further invoicing will take place for the remaining outstanding advance of R321.80.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2023, 14:39
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that the user is requesting advances and not paying the outstanding balances back.
We loaded the cancellation on both numbers as requested. As discussed, further invoicing will take place for the remaining outstanding advance of R321.80.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that the user is requesting advances and not paying the outstanding balances back.
We loaded the cancellation on both numbers as requested. As discussed, further invoicing will take place for the remaining outstanding advance of R321.80.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
TS
Tumelo S's updateReviewer Update
29 Dec 2023, 15:18Please note that the airtime advance that we don’t know where it’s going was paid. Please process the cancellation. image.png 205.83 KB
TS
Tumelo S's update29 Dec 2023, 15:18
Reviewer Update
Please note that the airtime advance that we don’t know where it’s going was paid. Please process the cancellation. image.png 205.83 KB