Vodacom - ITC Not removed

Hi,

I have cancelled my contract with Vodacom about a year ago, I was then advised by a Vodacom customer service consultant that ITC would be updated, the contract is still showing active on my ITC, and has not yet been updated still showing my monthly subscription.

I am about to lodge a complaint at ICASA and the NCR if this does not get resolved, fed up with Vodacom not delivering service and also degrading my ITC report/status!

24 Hours left as I am already busy with ICASA and the NCR, I am waiting once again for Vodacom to come back to me and resolve this matter.